Salon Policy

We Assume All Clients have read, Understood & Agreed to our Salon policy before Booking.

to ensure No Nasty Surprises at Checkout, No Currency or Credit card issues especially for International Clients, we now complete payment prior to starting. This also protects Clients peace of mind ensuring no Price hikes at Checkout.

Credit Cards
Visa & MasterCard accepted with 2.5% surcharge. Completed before starting

Deposit for Bookings
we require a deposit for all Appointments booked at the salon, this ensures you get the best stylist for the job and maximum time allocation. Deposits are non-refundable so please don’t miss your appointment.

are Free of charge! For new customers it’s important to tell us everything about your hair history, previous colours & treatments etc. This helps us give you the best results please show us photos of what you want and use clear understandable English. If we feel we cannot do what you want we will tell you honestly & explain why.

Arriving Late
If a Client is more than 15 minutes late we reserve the right to cancel the appointment if we feel we cannot complete work in sufficient time or it will negatively affect the next customers booking slot.

No Children
For Children under 10 a salons is not a safe environment and our clients and staff feel better & work better without distractions.

If not busy we will accept a walk in but it’s always best to book appointments because we can dedicate the best stylist for the job without rushing. If you walk-in you may have to wait until an available slot opens, or book for later time that day.

Fixing Problems
If you are not happy with our work after we have finished please notify us immediately before leaving the salon. We want all clients to leave satisfied and happy and we will fix any problems. We cannot provide refunds for staff hours & services. Complimentary fixes can be honored within 7 days of service pending management approval.

Final Thoughts
Our best work usually comes when customers & staff feel good with each other, if everything is explained clearly before starting & customers listen & understand professional feedback from staff based on what they can or cannot achieved. A happy environment working together & respecting each other will brings best results.


Prices & Salon policy is Subject to change without notice and will be enforced as soon as this page is updated.


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