Salon Policy

Please read, understand & accept the following before confirming your booking:

FIRST TIME CLIENTS – Getting All Your Details Down.
First timers are required to fill out a new client form &  service waiver. This waiver is put in place to protect our staff and clients & to ensure we all agree on things. Refusal to sign this Agreement will result in your services not being completed until it is signed. The signed waiver will be added to your file.

BY APPOINTMENT – Don’t be a Last Minute Mess, Plan Ahead.
Calling or Booking online at least 3 days before is best, less than 24 hours’ notice we cannot guarantee appointments. Want to choose when you have your appointment time? Sure, then Book 7 days before, otherwise please accept the times we are free & be flexible that day.

WALK INS – Not Impossible but Not Advised.
Because we cannot always guarantee English speaking staff are available & they will usually be busy with pre booked clients. For the best services & results Book Appointments First.

LATE ARRIVALS – Don’t Stress your Stylists Out!
Late comers cause stress to stylists causing them to rush not just your appointment but other clients too. More than 10 minutes late we reserve the right to cancel your appointment or give it to others. If you think you will be more than 10 mins late Please Call to let us know.

CONSULTATIONS – Communication Makes or Breaks the Outcome.
The most important part of Appointments are the consultation. For new customers it can be difficult for us because we don’t know your hair or its history. Tell us everything with clear understandable English. If expectations cannot be met we will tell you before starting.

NO CHILDREN UNDER 12 – And Adults Behave Also!
Sorry, but please leave your beloved children at home, this is not a safe environment for young children & other clients want to relax without distractions, including us.

CREDIT CARDS 2.5% SURCHARGE – Our Bank Insists on it.
We Accept Visa & MasterCard but there is an Extra 2.5% surcharge that our bank charges.

NO SHOW PENALTY – Please Respect our Valuable Time
No shows without contacting the salon to cancel will be subject to pay the FULL AMOUNT of services reserved to compensate our working hours that could have gone to other waiting clients. Cancellations less than 24hrs notice subject to 50% fee in case we cannot fill the slot.

NO REFUNDS FOR SERVICES – Time, Rent & Salaries aren’t Refundable Items.
But what if you’re not happy? Don’t Worry! Tell us before leaving the salon and we will offer complimentary fixes within 7 days of service completion pending management approval.

PAYMENT REQUIRED UP FRONT – But Why You Ask?
International Clients often have problems with credit cards, mistakes with Currency Calculations or need extra trips to ATMs. To prevent these embarrassing dramas we have endured many times, we now get payments out the way first and find it’s much better for everyone.  Leaving Gratuity Tips can be done later if you’re happy with the results!

A FINAL THOUGHT – Think You Have a Tough Life?
Imagine standing 12 hours a day (6 days a week) doing constant manual labour with repetitive arm, leg & back stress. Excessive thinking about chemicals, formulas, deadlines, latecomers, no shows. Dealing often with rude clients, unrealistic expectations, strange accents & self-entitled behaviour. Missing out on lunch & dinners, breathing fumes & people germs, waking up early & arriving home after midnight.
We ask kindly that you take a compassionate moment to reflect what we endure so you can look your best. Please forgive us if you notice we look exhausted, grumpy, stressed or forget to smile. We assure you, our priority is still to make you look your best.
Reminder: We are Artists not Air hostess (No offence to our lovely Cabin crew clients)
Thanks for understanding.

 

Prices & Salon policy is Subject to change without notice and will be enforced as soon as this page is updated.
Updated January 2018

 

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